Catering Assistant

Disgrifiad o’r Swydd

General

• Welcomes customers when they arrive at the building.
• Introduces customers to the menu and advises of daily or seasonal menu specials.
• Answer questions about menu items, ingredients, allergens and pricing.
• Takes customers’ orders for food and drink by entering them into the EPOS system.
• Prepares food and drinks (including artisan coffee, ice creams and grab & go items) and serves them to customers.
• Replenish stock as needed, informing Duty Manager/ Chefs at the earliest opportunity if stocks are running low.
• Builds a rapport with customers and ensures they are satisfied with their order.
• Processes cash and credit card payments.
• Maintains familiarity with menu items and specials and makes recommendations to customers.
• Meets with Duty Manager and kitchen/production staff daily or regularly in order to learn about menu changes and specials.
• Ensure the highest possible standards of presentation by ensuring that food displays and premises are maintained in accordance with specifications and cleaning schedules.
• Present a smart, professional appearance and good personal hygiene.
• Maintain standards of safety and hygiene per legislation and other statutory requirements.
• Attend meetings and training sessions as required.
• Report any incidents of accident, fire, theft, loss or damage and act as appropriately
• Carry out any reasonable request from any member of the Management team within the general scope and purpose of the job.

Café/Pizzeria

• Passes customer orders along to kitchen staff for preparation.
• Collects food orders from the kitchen, verifies that they are correct, and serves them to customers.
• Removes used dishes, glasses, and flatware from tables.
• Sets tables with dishes, glasses, and flatware and refills condiments.
• Contributes towards the delivery of hospitality and events around the site including the set-up, service and clear down as required

Qualifications and Experience

• Customer Service Experience
• Coffee Barista and or/ Food and Drink service and/or preparation experience (Desirable)
• Food Hygiene Certificate obtained within the last 24 months (Desirable)
• Experience with Food Allergies, Special Diets and Labelling (Desirable)

Aptitude, skills and abilities

• Actively contribute to the development and delivery of a positive culture, which safeguards the wellbeing of all members of the team
• Embed the values into all aspects of service delivery
• Adopt professional behaviours, attitudes and body language at all times
• To be able to demonstrate flexibility by working any additional and unsociable hours necessary to maintain services and respond to fluctuations in business patterns and in support of colleagues and customers
• Strong team player
• Physical strength and stamina
• Attention to detail
• Smart, neat appearance
• Ability to multitask
• Ability to use initiative
• Ability to communicate clearly
• Ability to work under pressure
• Positive attitude
• Working within a customer focused environment
• Passion for working within the Catering and Hospitality industry
• Familiarity with alcohol restrictions or laws (Desirable)

Benefits:

• Permanent all year round contracts
• Generous Holiday Allowance: Up to 35 days pro rata (including the annual close down period over Christmas week and the whole of January)
• We only require team members to work one day at the weekends as part of the standard rota
• A free meal and drinks with every shift over 4 hours
• Paid breaks
• A small family run business with an informal friendly, fun and supportive team
• Organised social events throughout the year
• Beautiful surroundings in Beddgelert, Snowdonia National Park
• Staff discount
• Training and personal development opportunities

Gwybodaeth Ychwanegol

Working hours – 40 hours per week – flexing up to 50 in summer and down to 30 in winter

We would also consider two part-time positions

For more info head to https://www.glaslynices.co.uk/careers

Apprenticeships in Food Industry Skills available